City of Pittsburg online payment system restored, municipal court proceedings resume
City Press Releases
November 3, 2023
PITTSBURG, KS – The City of Pittsburg is restoring some essential services following the cyber incident that occurred September 16, which caused an IT outage affecting online systems and phones.
Utility payment systems, billing systems, and Municipal Court proceedings are now able to resume. City emails and phone systems are still affected, but should be fully functioning soon.
The city’s utility payment and billing system is now back online after being unavailable for several weeks. City of Pittsburg Customer Service Department will be issuing bills for the September and October billing cycle. The city is suspending late fees and disconnections during this time. Customers can pay in person, via drop box, mail, or online.
Municipal Court will also resume operations on Wednesday, November 8 at 1:15 pm (afternoon court only) at the Pittsburg Law Enforcement Center. Municipal Court was previously postponed and court-related fees were temporarily being processed at City Hall. The Municipal Court is now able to receive payments again via cash or money order at the Law Enforcement Center. Court will not be in session the week of Thanksgiving, Wednesday, November 22. Morning and afternoon court will resume Wednesday, November 29.
City staff have been working around the clock with cyber security consultants to ensure that the city can operate within a safe and remediated network environment, and provide the highest level of services to the community. Despite this temporary disruption, city operations and services have continued, including public safety services, 9-1-1 dispatch, and utility services.
More information will be released as soon as it becomes available. For questions regarding utility billing, call Customer Service at (620) 231-4100. For questions regarding Municipal Court, call the Pittsburg Police Department at (620) 231-9880.
The mission of the City of Pittsburg is to provide exceptional services, facilities and activities with integrity, professionalism, excellent customer service and a commitment to economic vitality.