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City of Pittsburg to Resume Assessment of Late Fees on Utility Accounts

City Press Releases

March 26, 2024

PITTSBURG, KS – In response to a cyber security incident, the City of Pittsburg utility department suspended late fees and shut offs on utility accounts effective September 15th, 2023. This decision was made to provide customers with additional time to settle their outstanding balances without the added financial burden of penalties.

As part of their updated operational procedures, commencing on March 27th, 2024, the city will reinstate the issuance of past due notifications through various channels, including text messages, emails, and phone calls. This aims to proactively remind customers of any overdue payments, and encourage timely resolution to avoid interruptions of service.

Furthermore, starting April 8th, 2024, the city plans to resume the assessment of late fees on delinquent accounts. This step serves as a reminder of the importance of meeting payment deadlines to prevent incurring additional charges. Subsequently, on April 22nd, 2024, the city will resume shut offs for accounts with substantial overdue balances, ensuring adherence to utility payment guidelines and promoting financial responsibility among its customer base.

For more information or questions, please call 620-231-4100.

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The mission of the City of Pittsburg is to provide exceptional services, facilities and activities with integrity, professionalism, excellent customer service and a commitment to economic vitality.