Skip To Content

Customer Service

Ways We Can Help You

Payment Methods

Pay online:

Make an online payment

Instructions for setting up online billing

Pay by phone:

Call (620) 231-4100 to pay with MasterCard, Visa, Discover or American Express card to speak with a customer service representative 7:30 am to 5:00 pm, Monday through Friday

Or, press “1” to use use our automated system 24 hrs a day, 365 days a year.

Automatic withdrawal:

Automatic Withdraws can be set up by logging into the website and enrolling in auto pay. 

Drop box:

Located behind City Hall. Pay using cash, check or money order.

Pay by mail with check or money order:

City of Pittsburg
PO Box 193
Pittsburg, KS 66762

Paperless Billing

By enrolling in our Paperless Billing Program, you’ll receive your monthly billing statement online instead of in the mail. After enrolling in our Paperless Billing Program, you will no longer receive a paper statement. Each month when your billing statement is ready for online viewing, you will receive an email notification.

Billing Cycles

Utility Bills for water, wastewater and storm water are consolidated on one statement and mailed on a monthly basis depending on your property location. The city is divided into three billing cycles, the 5th, 15th and 25th and are due 20 days after the billing date.

Connecting Service

Please fill out and submit an Application for New Water Service. Please have the following handy when you fill out the application:

  • A valid photo ID
  • Social Security Number
  • Rental/Lease Contract or Real Estate Purchase Agreement
  • Contact information for an emergency contact

Customers that do not own their property will need to pay a $100 deposit at the time of application.  There will also be a turn on fee added to the account for services that are not currently activated. The fee is $10 for inside city limits and $20 for outside city limits that will be added to your first bill.

Sign up for New Water Service

Past Due Accounts

If your account becomes past due, a 10% charge is added to your account and a termination notice is mailed. The notice allows 10 additional days from the original due date to pay the account in full or make an arrangement on your account prior to shut-off. If service is disconnected, a disconnect fee is required to be paid along with the past due balance before service can be reinstated. Please call (620) 231-4100 if you have questions about the amount you will need to reinstate your service.

Disconnecting Service

Customers need to call (620) 231-4100 and supply a forwarding address when disconnecting their service to receive a final bill or a deposit refund.  The deposit will be applied to the final bill and any remaining balance will be refunded to the customer.

Rates & Fees

Return Payment Fees: If a payment is returned insufficient, there will be a $35 fee added to your account. After the second return, your account may be removed from the draft plan or if paying by check we will only accept cash only.


Download Stormwater Fees


Download Sewer Rates


Download Water Rates

Contact Information

Customer Service
201 W. 4th St.
Pittsburg, KS 66762
Phone: (620) 231-4100
Fax: (620) 231-7327