2026 Website Survey | City of Pittsburg

Role & Relationship

1. Are you a City of Pittsburg employee?(Required)

Yes

2. What best describes your relationship to Pittsburg? (Select all that apply)(Required)

I live in Pittsburg

I own property in Pittsburg but live elsewhere

I own or operate a business in Pittsburg

I work in Pittsburg but live elsewhere

I'm considering moving to Pittsburg

I'm visiting or planning to visit Pittsburg

Other

2. Other

If other, please specify:

Task Identification

3. What were you trying to do on the city website today? (Select all that apply)(Required)

3. Other

If other, please specify:

4. Were you able to complete what you came to do?(Required)

Yes, completely

Partially — I found some of what I needed

No — I couldn't find what I needed

No — I gave up and will try another way (phone, in-person)

Pain Points

5. If you couldn't complete your task, what got in the way? (Select all that apply)(Required)

Couldn't find the right page or section

Information was outdated or unclear

Forms or online services didn't work properly

Didn't know what department handles my issue

Required information wasn't available online

Other

5. Other

If other, please specify:

Frequency & Context

6. How often do you visit the city website?(Required)

7. How are you accessing the website right now?(Required)

Smartphone

Tablet

Laptop or desktop computer

Navigation Behavior

8. How did you try to find what you needed? (Select all that apply)(Required)

Used the main navigation menu

Used the search bar on the website

Clicked links on the homepage

Came directly from a Google/Bing search result

Used a link someone sent me

Called the city and was directed to a specific page

Other

3. Other

If other, please specify:

Mental Model

9. If the city website had a "quick links" section on the homepage, which 3 tasks would be most useful to you? (Select up to 3)(Required)

Comparative Experience

10. Compared to other government or city websites you've used, how would you rate Pittsburg's website?(Required)

Open-Ended

11. What one thing would most improve your experience with the city website?

Future User Tester

12. Would you be interested in being contacted for additional follow up surveys? If so please provide your email.