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Water Distribution Supervisor

Published on August 24, 2020

Department(s): Public Utilities

Location: Pittsburg, KS

POSITION SUMMARY

  • Water Distribution Superintendent manages the operation and maintenance of the City’s water distribution system to assure safe, potable water is provided for drinking, sanitation and fire fighting. Supervises and directs the maintenance of water; valves, mains and hydrants and other assets of the Distribution System.
    • Oversight of the Water Distribution Supervisor
    • Oversight of the Water Distribution Operator II
    • Oversight of the Water Distribution Service Representative II
    • Oversight of the Utility Location Specialist
    • Oversight of the Water Distribution Operator I
    • Oversight of the Water Service Representative I
    • Oversight of the Water Distribution Apprentice
  • Reports to the Director of Public Utilities
  • Works in combination of spending time in the office and in the field completing administrative functions and providing oversight. Work outdoors will include adverse weather conditions.
  • Work may involve 24-hour availability during emergency situations. This position will provide necessary coordination of labor force, equipment, materials, and work zone perimeter to facilitate the repair and return to service as required.
  • Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
  • Customer Service – Manages difficult or emotional customer situations; provides response promptly to customer needs; provides customer with achievable dates and duration’s within the work prioritization schedule; solicits customer feedback to improve service; responds to requests for service and assistance between other city departments.
  • The job position summary, duties and responsibilities is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies with this job. Performs other duties as assigned.

DUTIES AND RESPONSIBILITIES

  • Capital Planning
    • Identifies divisional asset’s current condition, capacities, and projected life cycle. Recognizes need, industry changes, and potential regulatory impacts with a 10 – 20 year vision.POSITION SUMMARY
      • Water Distribution Superintendent manages the operation and maintenance of the City’s water distribution system to assure safe, potable water is provided for drinking, sanitation and fire fighting. Supervises and directs the maintenance of water; valves, mains and hydrants and other assets of the Distribution System.
        • Oversight of the Water Distribution Supervisor
        • Oversight of the Water Distribution Operator II
        • Oversight of the Water Distribution Service Representative II
        • Oversight of the Utility Location Specialist
        • Oversight of the Water Distribution Operator I
        • Oversight of the Water Service Representative I
        • Oversight of the Water Distribution Apprentice
      • Reports to the Director of Public Utilities
      • Works in combination of spending time in the office and in the field completing administrative functions and providing oversight. Work outdoors will include adverse weather conditions.
      • Work may involve 24-hour availability during emergency situations. This position will provide necessary coordination of labor force, equipment, materials, and work zone perimeter to facilitate the repair and return to service as required.
      • Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
      • Customer Service – Manages difficult or emotional customer situations; provides response promptly to customer needs; provides customer with achievable dates and duration’s within the work prioritization schedule; solicits customer feedback to improve service; responds to requests for service and assistance between other city departments.
      • The job position summary, duties and responsibilities is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies with this job. Performs other duties as assigned.

      DUTIES AND RESPONSIBILITIES

      • Capital Planning
        • Identifies divisional asset’s current condition, capacities, and projected life cycle. Recognizes need, industry changes, and potential regulatory impacts with a 10 – 20 year vision.
        • Acts with the customer in mind, responds to requests promptly and provides effective services or solutions for customers.
        • Maintains positive professional relationship with contractors working on site or vendor who deliver product.

Qualifications

  • Capital Planning
    • Knowledge of water meter maintenance programs, practices, procedures, planning, and administration.
    • Collaborates with City Engineering Division to ensure the maintenance of the Distribution System according to City standards and expectations
    • Assists in the review of project plans and makes design modifications to water metering and associated system construction projects. Establishes priority for a meter replacement program.
    • Improvements to water meter reading, termination and restoration of utility accounts, delinquent control program, high bill investigation and determinations, water pressure complaints, maintenance and calibration/repair/replacement of meters, investigating customer inquiries, and ensure revenue stream is appropriate through meter sizing and application requirements.
    • Administer and oversee a preventative maintenance valve and hydrant program which includes hydrant testing.
    • Has strategic vision; sees the big, long range picture
    • Understanding of the capital improvement planning process including updating and modifying as necessary for change financial climate.
    • Understands process for re-prioritization due to scheduling and / or financial resources.
    • Identifies, collects, and organizes data for analysis and decision-making
  • Budget Oversight
    • Understands the financial cycle of the city’s fiscal budget
    • Identifies area of potential year to year expense increases or decreases, and/or potential one time costs.
    • Understands cost codes, possess the ability to correctly code invoices to the most appropriate budget line item.
  • Inventory Control
    • Maintains awareness of new trends of materials and equipment utilized to maintain a Water Distribution system.
    • Knowledge of standard volumes or packaging of delivered product to maximize efficiencies and economies of scale
    • Understands shelf life of inventory kept on hand, including first in first out philosophy.
    • Understands auditing and accountability for inventory.
  • Performance Indicators
    • Ability to effectively react to situations that require immediate attention and strategic response
    • Ability to look for ways to proactively accomplish goals and objectives through planning, process improvement and innovation
    • Excellent presentation skills.
    • Ensures the full utilization of personnel assigned. Keeps up to date with bench marking work force against private entities and other municipalities of similar size
    • Capital Planning
      • Knowledge of water meter maintenance programs, practices, procedures, planning, and administration.
      • Collaborates with City Engineering Division to ensure the maintenance of the Distribution System according to City standards and expectations
      • Assists in the review of project plans and makes design modifications to water metering and associated system construction projects. Establishes priority for a meter replacement program.
      • Improvements to water meter reading, termination and restoration of utility accounts, delinquent control program, high bill investigation and determinations, water pressure complaints, maintenance and calibration/repair/replacement of meters, investigating customer inquiries, and ensure revenue stream is appropriate through meter sizing and application requirements.
      • Administer and oversee a preventative maintenance valve and hydrant program which includes hydrant testing.
      • Has strategic vision; sees the big, long range picture
      • Understanding of the capital improvement planning process including updating and modifying as necessary for change financial climate.
      • Understands process for re-prioritization due to scheduling and / or financial resources.
      • Identifies, collects, and organizes data for analysis and decision-making
      • POSITION COMPETENCIES continued
          • Ability to prioritize multiple and changing work requests while meeting the many needs of the customers / users.
          • Ability to prioritize multiple and changing work requests while meeting the many needs of the customers / users.
          • Thorough knowledge of water distribution processes, design, construction, operations and maintenance.
          • Ensures proper data collection to support analysis of the maintenance effectiveness on a real time basis and historical basis to be able to make adjustments to the maintenance that ensures maximum system reliability within budget constraints.
          • Directs activities of subordinate personnel who oversee installation, maintenance, and repair of all water meters
          • Monitors City Works Maintenance Management System records of work performed and scheduled.
          • Understand Supervisory Control and Data Acquisition Systems (SCADA). Ability to maintain system functionality and accuracy of data collected. Understands trend charts and makes necessary adjustments to process as needed.
          • Ability to prioritize multiple and changing work requests while meeting the many needs of the customers / users.
          • Ability to quickly assemble, formulate, and provide statistical data with reference to base line information.
        • Environmental Compliance
          • Thorough knowledge of water quality, safety, and hazardous chemicals.
          • Thorough knowledge of all Federal, State, and Local regulations and policies, regulations and practices.
          • Comprehension of City standards and specifications and safety and environmental regulations.
          • Knowledge of regulatory and permitting issues and time frames.
          • Ability to review, question, and comment appropriately concerning draft permits or regulatory review processes..
        • Personnel Leadership
          • Strong leadership style and understand the value of creating effective work teams, embracing diversity, building employee relationships, and leading by example to drive organizational success
          • Strong and effective communication skills, with the ability to articulate a point or opinion, listen to feedback and incorporate other points of view.
          • Strong supervisory skills, including an understanding of when to be a facilitator, when to mentor, and the ability to delegate effectively
          • Have the ability to manage workplace conflict, and use it to ultimately better the work environment
          • Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
          • Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of personnel within the city in a positive and cooperative manner.
          • Enables co-works and employees to grow and succeed through feedback, instruction, and encouragement.
          • Formally delivers information to employees as groups or individually
            • Understand mediating disputes, helps others resolve complex or sensitive disagreements and conflicts
            • Recognizes training and job enrichment opportunities and encourages professional growth and development.
            • Expert knowledge of water treatment maintenance programs, practices, procedures, planning, and administration.
            • Makes decisions or recommendations for hiring, promotions, transfers, disciplinary action, and other personnel actions as necessary.
            • Understands staffing schedules, assigns and supervises work, prioritizes programs and projects and effectively uses available resources to accomplish objectives.
            • Develops fresh ideas that provide solutions to all types of workplace challenges.
          • Contractor / Vendor: Collaboration & Management
            •  Knowledge and understanding of vendor contracts; performance expectations, terms & conditions
            • Ability to help prepare technical requirements for vendor contracts.
            • Maintains positive professional relationship with contractors working on site or vendor who deliver product.

Requirements

    • Understand mediating disputes, helps others resolve complex or sensitive disagreements and conflicts
    • Recognizes training and job enrichment opportunities and encourages professional growth and development.
    • Expert knowledge of water treatment maintenance programs, practices, procedures, planning, and administration.
    • Makes decisions or recommendations for hiring, promotions, transfers, disciplinary action, and other personnel actions as necessary.
    • Understands staffing schedules, assigns and supervises work, prioritizes programs and projects and effectively uses available resources to accomplish objectives.
    • Develops fresh ideas that provide solutions to all types of workplace challenges.
  • Contractor / Vendor: Collaboration & Management
    •  Knowledge and understanding of vendor contracts; performance expectations, terms & conditions
    • Ability to help prepare technical requirements for vendor contracts.
    • Maintains positive professional relationship with contractors working on site or vendor who deliver product.
      • Understand mediating disputes, helps others resolve complex or sensitive disagreements and conflicts
      • Recognizes training and job enrichment opportunities and encourages professional growth and development.
      • Expert knowledge of water treatment maintenance programs, practices, procedures, planning, and administration.
      • Makes decisions or recommendations for hiring, promotions, transfers, disciplinary action, and other personnel actions as necessary.
      • Understands staffing schedules, assigns and supervises work, prioritizes programs and projects and effectively uses available resources to accomplish objectives.
      • Develops fresh ideas that provide solutions to all types of workplace challenges.
    • Contractor / Vendor: Collaboration & Management
      •  Knowledge and understanding of vendor contracts; performance expectations, terms & conditions
      • Ability to help prepare technical requirements for vendor contracts.
      • Maintains positive professional relationship with contractors working on site or vendor who deliver product.