Patron Services Assistant

Shifts include:

Part-time:  15-20 hours/week

Starting pay range: $11.00 hour

Afternoons & Evenings/Some weekends required

Under the direct supervision of the Assistant Director/Patron Services Manager

Please submit resume and schedule of availability with application

Definition of work:

The Pittsburg Public Library seeks an enthusiastic individual with excellent communication skills who is excited about providing front-line assistance to library patrons at the patron service desk.

Must have excellent customer service skills, strong keyboarding skills, and proficient experience with computers.  Ideal candidate is reliable, detail-oriented, and able to multi-task in a fast-paced environment.

The Patron Services Desk also serves as the hub of Curbside Service and Bookmobile Delivery.

Specific Duties:

• Staffs the patron services desk – greeting patrons, routing telephone calls, and checking library materials in and out
• Assists in managing overdue notices
• Calls patrons to inform them of overdue items and/or reserve materials
• Maintains patron confidentiality
• Operates a cash register, collects money, and makes change
• Locates materials patrons have reserved
• Work as a team member with other staff and volunteers
• Understand & explain library policies and procedures to patrons
• Registers patrons by determining eligibility according to library policy, checking identification, issuing library cards, and accurately entering customer data into the computer
• Schedule online calendars for both Curbside and Bookmobile
• Maintains current knowledge of materials, resources, programs, and services throughout the library, and refers patrons as needed
• Undertakes other functions and duties as assigned

• Must be able to adapt to an ever-changing and fast-paced environment
• Problem solving skills and ability to work independently
• Make decisions quickly and decisively involving several departments
• Must be a high school graduate, some college preferred
• Must be able to closely follow written and oral communications and have good verbal and written skills
• Must have the ability to work well with the public in person and on the phone
• Must have proficient computer & keyboarding skills and the ability to remember details and carry out diverse tasks simultaneously

Physical Requirements:

• Normal physical mobility, which includes movement from place to place
• Normal physical agility, which includes ability to maneuver body while in place
• Have the ability to carry up to 40 pounds of library materials, multiple times per day, in all weather conditions
• Normal coordination and dexterity of hands and fingers
• Normal sensory functions including the ability to see, distinguish colors, hear, and touch