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Patron Services Assistant

Published on June 9, 2021

Department(s): Library

Location: Pittsburg, KS

Position:          Part-time: 15-20 hours/week, this position is for afternoons/evenings and weekends

                        Starting pay range:  $10.00/hour; $10.50 w/college degree

Under the direct supervision of the Assistant Director/Patron Services Manager

Please submit resume and schedule of availability with application

 

Definition of work:

 

The Pittsburg Public Library seeks an enthusiastic individual with excellent communication skills who is excited about providing front-line assistance to library patrons at the patron service desk.

Must have excellent customer service skills, strong keyboarding skills, and proficient experience with computers.  Ideal candidate is reliable, detail-oriented, and able to multi-task in a fast-paced environment.

 

The Patron Services Desk also serves as the hub of Curbside Service and Bookmobile Delivery.

 

Specific Duties:

  • Staffs the patron services desk – greeting patrons, routing telephone calls, and checking library materials in and out
      • Assists in managing overdue notices
      • Calls patrons to inform them of overdue items and/or reserve materials
      • Maintains patron confidentiality
      • Operates a cash register, collects money, and makes change
      • Locates materials patrons have reserved
      • Work as a team member with other staff and volunteers
      • Understand & explain library policies and procedures to patrons
      • Registers patrons by determining eligibility according to library policy, checking identification, issuing library cards, and accurately entering customer data into the computer
      • Schedule online calendars for both Curbside and Bookmobile
      • Maintains current knowledge of materials, resources, programs, and services throughout the library, and refers patrons as needed

Undertakes other functions and duties as assigned


Qualifications

  • Must be able to adapt to an ever-changing and fast-paced environment
  • Problem solving skills and ability to work independently
  • Make decisions quickly and decisively involving several departments
  • Must be a high school graduate, some college preferred
  • Must be able to closely follow written and oral communications and have good verbal and written skills
  • Must have the ability to work well with the public in person and on the phone
  • Must have proficient computer & keyboarding skills and the ability to remember details and carry out diverse tasks simultaneously

Requirements

 

Physical Requirements:

  • Normal physical mobility, which includes movement from place to place
  • Normal physical agility, which includes ability to maneuver body while in place
  • Have the ability to carry up to 40 pounds of library materials, multiple times per day, in all weather conditions
  • Normal coordination and dexterity of hands and fingers
  • Normal sensory functions including the ability to see, distinguish colors, hear, and touch