The primary function of this position is to provide professional customer service and assistance to citizens with water services, utility payment processing, and assisting with permit applications, business licenses and inspection requests.
Duties include, but are not limited to:
*Responds appropriately to customer questions and concerns, etc., and direct phone calls or escort customers to appropriate staff for assistance;
*Receives, reviews and processes applications for utility services;
*Prepares and processes orders for City services including but not limited to water turn-on & turn-offs, water meter installation, meter tests, meter re-reads, checks for leaks and verifies services;
*Inputs, retrieves and updates customer data and account status into the computerized financial system.
*Processes utility payments, checks payment for accuracy, makes decisions regarding payment arrangements, bill adjustments, and small dollar write-offs, prepares receipts, records or other documentation of payment and account status;
*Communicates with staff on departmental business;
*Manages and reconciles cash drawer;
*Assists with a variety of permit applications, including but not limited to garage sales and building permits;
*Assists with the maintenance and management of business licenses and the issuance of Trade Cards for licensed trade personnel operating within the City;
*Receives inspection requests from contractors and contacts the appropriate inspector.