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Intern- Customer Service

Published on December 5, 2018

Department(s): City Hall

Location: Pittsburg, KS

The City of Pittsburg, Kansas Finance Department is seeking applications for a part-time Customer Service Intern.

This position will provide professional customer service and assistance to citizens in the area of utility bills and payments as well as other City services and will perform a variety of clerical and technical tasks that will allow the intern to acquire knowledge of computer and telephone systems.


Qualifications

Preference will be given to candidates studying Business Administration or Accounting.

Knowledge of:
Customer service procedures and techniques, including, but not limited to effective listening, problem solving, and conflict resolution.
Cash handling and balancing procedures.
Professional communication skills, both verbal and written.
Excellent people skills including, but not limited to how to build positive relationships, work as a part of a team and understanding non-verbal communication.

Ability to:
Recognize and maintain a level of confidentiality regarding City business.

Work with Microsoft Outlook.
Evaluate and analyze customer needs to provide exceptional customer service.
Learn department functions thoroughly in order to provide general information and explain detailed department processes and procedures.
Learn and explain regulatory compliance issues related to the assigned department’s function.
Multitask, while maintaining a high level of attention to detail.
Perform duties accurately and efficiently under time sensitive deadlines.
Maintain effective working relationships with other City employees, supervisory personnel, state and local elected officials and the public.