Preference will be given to candidates studying Business Administration or Accounting.
Customer service procedures and techniques, including, but not limited to effective listening, problem solving, and conflict resolution.
Cash handling and balancing procedures.
Professional communication skills, both verbal and written.
Excellent people skills including, but not limited to how to build positive relationships, work as a part of a team and understanding non-verbal communication.
Recognize and maintain a level of confidentiality regarding City business.
Work with Microsoft Outlook.
Evaluate and analyze customer needs to provide exceptional customer service.
Learn department functions thoroughly in order to provide general information and explain detailed department processes and procedures.
Learn and explain regulatory compliance issues related to the assigned department’s function.
Multitask, while maintaining a high level of attention to detail.
Perform duties accurately and efficiently under time sensitive deadlines.
Maintain effective working relationships with other City employees, supervisory personnel, state and local elected officials and the public.