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Communications Supervisor

Published on June 7, 2019

Department(s): Police Dispatch

Location: Pittsburg, KS

The primary function is to supervise the Communications Section in the Police Department, which receives and processes calls for police and dispatches messages and calls by voice and computer to police units. Responsible for the supervision of fast, efficient and accurate receiving, dispatching and processing of calls and messages from and to fire and police vehicles and personnel on an assigned shift and involves scheduling work, monitoring police, fire and paramedic calls for service, observing the manner and priority in which calls are dispatched, and preparing written performance evaluations. Assigned to shifts, which include nights, weekends, and holidays.  Handles confidential information of a sensitive nature.

Please see the attached job description below for further details.


Qualifications

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Knowledge of:
Theories, principles and practices of leadership, supervision and training;
State-of-the-art communication equipment and computer systems;
Telephone call-handling techniques;  Customer service techniques;
Radio transmission procedures to produce effective communication between two parties;
Federal (FCC), City, Department, and other applicable rules and regulations;
Police emergency dispatch procedures;
Police organization, polices and procedures;
Computer-aided dispatch operating systems;
Personal computers and related software.

Ability to:
Supervise, lead, train and evaluate subordinate personnel;
Work a dispatch channel and receive/process emergency and non-emergency calls for service;
Operate radio transmitting equipment in a fast and efficient manner;
Follow departmental guidelines and procedures relating to response to emergency situations;
Address customer questions and complaints in an effective manner;
Exercise good judgment in the handling and prioritizing of calls within the department;
Effectively communicate and make decisions related to dispatching emergency vehicles under stressful work conditions;
Listen and retain information communicated in emergency calls;
Establish and maintain effective working relationships with other employees and the general public;
Communicate clearly and concisely, orally and in writing;
Operate standard office equipment, including a personal computer using program applications appropriate to assigned duties;
Operate specialized dispatch communications equipment and other job-related equipment;
Prepare accurate and grammatically correct written reports;
Respond to citizen requests in a courteous and effective manner;
Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.

High school diploma or GED equivalency; three (3) to five (5) years experience which must include supervision in public safety emergency radio communications and dispatching systems. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work may also be considered.

Applicants must be able to pass background check and post offer employment drug testing. Applicants must complete and submit the REQUIRED DOCUMENT for background check authorization.


Requirements

The primary duties of the position are performed in a in a fast paced, high volume call center environment, frequently under stressful conditions.

Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to listen and respond to radio transmissions and voice instructions; to communicate effectively in person, on the telephone, and over a two-way radio; ability to hear sounds within the normal range of conversation (phone conversations, co-workers, supervisors, and radio traffic) and to hear in the presence of noise;

Sufficient vision, with or without reasonable accommodation, which permits the employee to review a wide variety of written and electronic materials at arms’ length or less (distinguish letters and numbers) and to see in detail objects or printed material at greater than arms’ length;

Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate control mechanisms such as radio knobs and other mechanisms requiring fine adjustments to position, to handle a variety of records and files, to type with speed and accuracy, and to operate standard office equipment, including a personal computer;

Sufficient personal mobility, with or without reasonable accommodation, which permits the employee to stand or sit for long periods of time, move between work stations, lift up to 25 pounds and operate in an office environment.

The City of Pittsburg is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The position remains open until filled.