|The Water Distribution Division is charged with the general repair, maintenance and upkeep of approximately 135 miles of water lines, water meters, water valves and fire hydrants. Activities include replacing or repairing broken water mains and fire hydrants, in addition to installing new lines and making improvements in the system to increase water supply and pressure.
If you notice water coming from under the street pavement, leaking from a fire hydrant or collecting around a water meter, there could be a leak from a water main or service line.
To report a suspected problem, call the Public Utilities Department at (620) 240-5126 during regular business hours of Monday thru Friday, 8:00 a.m. to 5:00 p.m. After hours, call the Emergency After Hours number at (620) 230-5630 (Water Treatment Plant). If a customer has a leak on their private line, call the Finance Department at (620) 231-4100 to report it and to make arrangements to turn the water off at the meter.
To repair main breaks, the City crews will need to shut down the water system in the area of the break. Water systems are under pressure and cannot be repaired while water is running through them. Normally, the repairs are made within a few hours, but complicated repairs can take several hours before the system returns to normal.
If, after a repair, your water is discolored, do not be alarmed as main breaks often stir the mineral deposits that coat water lines. Just allow the water to run for a few minutes, and it should clear up and be safe to drink.
What to do if you suspect a leak in your home.
If your water bill is unusually high, you notice water dripping from faucets, or your toilet seems to be constantly running, there are steps you can take to stop the water loss. If your bill seems high, you can call the Finance Department at (620) 231-4100 to test if your meter is leaking.
The City of Pittsburg is responsible for maintaining the line leading to your home of business meter, and maintaining the meter itself. You, the property owner are responsible for maintaining the service line from the meter to your building and the plumbing within your building.
If the suspected leak is determined to be either in your service line or in your building, you will need to call a local plumber or fix the problem yourself. Leaking toilets are sometimes the cause for unexplained water usage.